Last updated: August 2026
1. Order Processing
At RAZE Care, we aim to process and dispatch customer orders as quickly as possible.
Orders are generally processed within 1–3 business days after the order has been successfully placed and confirmed.
Orders placed on weekends or public holidays may be processed on the next available business day.
2. Delivery Time
Once your order has been dispatched, delivery typically takes approximately 3–7 business days, depending on your location and courier availability.
Delivery times are estimates and may vary due to factors such as weather conditions, public holidays, courier delays, remote locations, or other circumstances beyond our control.
3. Shipping Coverage
We currently aim to provide delivery services across India, subject to courier availability for the customer’s delivery location.
Some remote or restricted locations may have limited delivery availability.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is completed.
Promotional offers may include free or discounted shipping. Such offers will be subject to the conditions specified at the time of purchase.
5. Cash on Delivery
Cash on Delivery (COD) may be available for eligible locations. COD availability can vary depending on the delivery address, order value, courier service, and other applicable conditions.
If COD is available for your order, the option will be displayed during checkout.
6. Order Tracking
Where tracking is available, customers may receive tracking information after their order has been dispatched.
Tracking information may take some time to become active after the courier receives the shipment.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the correct phone number and applicable postal code.
RAZE Care cannot be held responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.
8. Failed or Unsuccessful Delivery
If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the courier is unable to complete the delivery, the courier may make additional delivery attempts or return the package to us.
Additional shipping charges may apply if a shipment needs to be re-dispatched due to an incorrect address or other circumstances caused by the customer.
9. Damaged or Missing Shipments
If your package arrives visibly damaged, please document the condition of the package and contact us as soon as possible.
If your order appears to be missing or has not arrived within a reasonable period after dispatch, please contact our support team with your order details so that we can investigate with the courier.
10. Shipping Delays
While we work with our shipping partners to deliver orders on time, delivery may occasionally be delayed because of weather, natural events, transportation disruptions, public holidays, courier issues, or other circumstances outside our reasonable control.
We appreciate your patience in such circumstances.
Questions About Shipping?
If you have questions about your order or delivery, please contact us through our Contact Information page.
RAZE Care reserves the right to update this Shipping Policy from time to time. Any changes will be posted on this page with the applicable revision date.