Last updated: August 2026
1. Our Return Policy
At RAZE Care, we want you to have a positive experience with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us so that we can review the issue and assist you.
Returns and refunds are subject to the conditions described below and applicable consumer protection laws.
2. Eligible Returns
A return or replacement may be considered in situations such as:
- The product arrived damaged.
- The product received is incorrect.
- The product has a manufacturing or quality defect.
- The order is missing an item that was included in the purchase.
- Another issue is covered by our applicable return policy.
3. Return Request Period
Please contact us within 7 days of receiving your order if you believe your order qualifies for a return, replacement, or refund.
Requests submitted after this period may not be eligible unless otherwise required by applicable law.
4. Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.
To help us resolve the issue quickly, we may request photographs or videos showing the product, packaging, shipping label, and the nature of the problem.
Please keep the original packaging until your request has been reviewed.
5. Product Condition
Where a return is approved, the product may need to be returned in its original condition and packaging, subject to the nature of the issue.
Products that have been substantially used, altered, damaged after delivery, or used contrary to the product instructions may not qualify for a return unless the issue relates to a manufacturing defect or another legally protected right.
6. Non-Returnable Situations
A return may not be accepted where the product has been damaged through misuse, improper storage, unauthorized modification, or use contrary to the instructions provided with the product.
Certain products or promotional items may also have specific return conditions, which will be communicated where applicable.
7. Refund Process
Once we receive and review an approved returned product, we will determine whether the order qualifies for a refund, replacement, or another appropriate resolution.
If a refund is approved, it will generally be processed using the original payment method or another appropriate method, depending on the payment method used for the order.
8. Cash on Delivery Orders
For Cash on Delivery orders, refunds may require additional information from the customer, such as bank account or other payment details, depending on the refund method available.
We will communicate the required information when processing an approved refund.
9. Return Shipping
Where a return is approved because the product was damaged, defective, incorrect, or otherwise our responsibility, we will provide appropriate instructions regarding return shipping.
For other return requests, return shipping arrangements may depend on the circumstances and applicable policy.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
Cancellation may not be possible once an order has been processed, packed, or handed over to the shipping provider.
11. Replacement
Where appropriate, we may offer a replacement instead of a refund. Replacement availability depends on product availability and the circumstances of the claim.
Need Help With a Return?
Please contact us within 7 days of receiving your order and include your order number and details of the issue. Photos or videos may be requested to help us assess the claim.
RAZE Care reserves the right to update this Refund & Return Policy from time to time. Any changes will be posted on this page with the applicable revision date.